Shipping and Returns
At Pet Turf Australia, we are committed to ensuring a smooth and hassle-free experience for our customers. Below are the details of our shipping and returns policies to help you better understand how we handle orders and returns.
Shipping Policy
1. Delivery Locations
We deliver Australia-wide, ensuring your order reaches your doorstep in a timely manner. If you’re located in a remote area, additional delivery time may apply.
2. Shipping Times
- Standard delivery: 5-7 business days.
- Express delivery: 2-3 business days (available at an additional cost).
Please note: Delivery times are estimates and may vary depending on your location and courier service.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and the size of your order.
- Orders over $X (enter your free shipping threshold) qualify for free standard shipping.
4. Order Tracking
Once your order is dispatched, we will provide a tracking number via email so you can monitor its progress until it arrives.
Returns Policy
1. Change of Mind
We do not offer refunds or exchanges for change-of-mind purchases. Please choose your products carefully before completing your order.
2. Faulty or Damaged Products
If your product arrives faulty or damaged, we are here to help:
- Contact us within 7 days of receiving your order at info@petturfaustralia.com.au or call 1300 543 919.
- Provide proof of purchase and photos of the damaged product.
- We will arrange a replacement, repair, or refund based on the situation, in compliance with Australian Consumer Law.
3. Returns Process
To initiate a return, please follow these steps:
- Email us at info@petturfaustralia.com.au with your order details.
- Await confirmation and return instructions from our team.
- Pack the item securely and send it back to the provided address.
Please note: The cost of return shipping for non-faulty items is the customer’s responsibility.
4. Refunds
- Refunds are processed once the returned item is received and inspected.
- Refunds will be issued to the original payment method within 7 business days.
Contact Us
If you have any questions about our shipping or returns policies, please don’t hesitate to reach out:
Email: info@petturfaustralia.com.au
Phone: 1300 543 919
We’re here to ensure you have a seamless shopping experience with Pet Turf Australia!